Frequently Asked Questions
Everything you need to know about shopping with Karla's Neopoints Shop.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region, while international orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that sale items are final sale.
How do I determine the right size for me?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Karla's Neopoints Shop, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the environmental impact of fast fashion.